What type of care do you offer?
At Deanwood Lodge we provide Nursing, Residential and Dementia care on a long-term or short-term basis. We carry out pre-admission assessments on all our service users and address any of your concerns to help you decide on the type of care that best suits your loved one’s needs.
How will you help settle my relative in?
We will take as much time as your loved one needs to help settle them into their new home. Our team is not only highly experienced but passionate about integrating each resident into life at their new home. That could mean changing the environment to one they are most comfortable with. We encourage you to bring along your relatives’ most prized possessions and mementoes to help create their own personal haven.
Our top priority is to ensure everyone feels happy, healthy and at home in our care. Each resident is assigned a key worker and a comprehensive person centred care plan is created, detailing everything from nursing and dietary requirements to background history and likes, dislikes and hobbies
How will you help integrate my relative into the new environment and help him/her get to know other residents?
Part of feeling at home is getting involved in the many activities we hold on a daily basis. There is something to suit everyone’s tastes. And if there is a hobby or interest one of our residents is passionate about that we don’t currently include in our programme, we will accommodate their wishes in any way we can. We regularly organise outings locally and further afield which is a great way for residents to get to know each other. There are many spaces designed specifically for socialising and simple things like mealtimes provide plenty of opportunity to have a chat.
Your loved one will get to know everyone very quickly, staff and residents alike, and soon make friends for life.
How often can I visit?
There are no visiting times – you can visit whenever you want, as much as you want. We encourage family, as well as friends, to become fully integrated into life in our home. Everyone is invited to the many events we host, for example, coffee mornings, afternoon tea,
How can I feel confident that my relative will be cared for?
We have an open door policy and you can visit as much as you like. We draw up a personal care plan for your loved one to ensure that all their needs are met. You will soon get a feel for how happy they are here. You are always welcome to meet with the home manager or a senior member of the team to address any concerns, as often as you like.
As a care service provider, we are subject to random inspections from the Care Quality Commission, the independent regulator of health and social care in England. We have very good links within Gloucestershire Social Services and Care Home Support team. Complaints and concerns raised within are always dealt with promptly, and recorded as part of our robust Quality Assurance procedures.
My relative has always done everything for himself/herself and is uncomfortable with having someone else caring for them.
We totally understand this and promote independence as much as possible. We believe this is vital but at the same time see to the needs of our residents, such as administering medication or assisting with personal care in a dignified manner.
Is it 24-hour care?
At Deanwood Lodge we have a qualified Registered Nurse on duty all day with a qualified team of senior support workers and support workers.
Are there emergency call buttons in bedrooms?
There is a Nurse Call System installed in all our bedrooms ,Communal lounge areas , Bathrooms and Toilet areas.
What is the level of medical care?
Our team is fully trained and experienced in providing superior medical care for all day-to-day needs.We have weekly GP rounds and have excellent links for external healthcare professionals . We make sure everyone has access to this locally and ensure they are up to date with routine check-ups.
Is the home warm, comfortable and clean?
Of course, but it is far more than that. Creating an elegant, homely and practical environment is a vital part of our service offer. Deanwood Lodge has been designed to be vibrant, safe and stimulating, promote independence and provide excellent care.
How will my relative pass the time at the home?
We encourage residents to continue the hobbies and interests they are particularly passionate about and will support this in any way we can. We believe providing ‘meaningful occupation’ is essential in helping residents to really enjoy themselves and make the most of their time with us. We have a varied and interesting programme of activities and outings that are incredibly popular and we are always on the look out for different ideas to expand on this.
Will my relative have access to the local community?
Yes – constantly. We frequently organise outings and open our doors to a countless amount of local talent from entertainers to fitness instructors.
Do you celebrate birthdays and anniversaries?
No milestone goes by uncelebrated. In fact, we don’t always need a birthday to celebrate, as we love to make an event out of the simplest occasion. These are a fantastic way of bringing happiness and laughter into our home. Residents, their families, and our staff thoroughly enjoy the many events we host .
What is the quality of the food like?
We serve delicious cuisine, and in fact, the entire eating experience is very important to us. Our meals are freshly prepared on site by a team of fantastic chefs using locally sourced ingredients wherever possible. Our chefs carefully create menus that are interesting and varied on a weekly basis, catering to different dietary requirements Our Kitchen has also gained a 5star rating following an inspection from Tewkesbury Borough Council.
Are mealtimes regimented?
Not at all. We do have set mealtimes and do encourage residents to sit and eat together as it can be a great social experience, where staff also sit down and enjoy mealtimes together. However, there will be times when a resident would prefer to eat away from larger groups and that is absolutely fine. There are a variety of quieter spaces to do so.
What is dementia?
Dementia is a progressive disease that is common in the elderly. There are around 750,000 people living with dementia in the UK. Its symptoms are loss of memory, mood changes and problems with communication and reasoning. This usually occurs when diseases like Alzheimer’s or a series of strokes, cause damage to the brain.
The symptoms of dementia will gradually get worse. However, at Deanwood Lodge we will help your loved one continue to live a happy and fulfilled life.
Can you demonstrate that you understand dementia?
We have more than 10 years’ experience in dementia care. We work closely with industry leader Dementia Care Matters to ensure we are at the forefront of developments in this area. Many of our homes carry the Butterfly Services kite mark, which endorses that our environments, team of staff and techniques far surpass standard requirements and approach to dementia care.
How do your homes accommodate those with dementia?
We have an experienced team of staff who have been awarded the Dementia Leadership Award and undergo Dementia Training on a regular basis . We work closely with the Alzheimer’s Society to ensure we are at the forefront of developments in this area.
Some other websites you may find useful:
CareAware UK are a non-profit-making service providing information and advice on long-term care funding for the elderly.
Elderly Accommodation Counsel
The Elderly Accommodation Counsel is a national charity offering information and advice on housing and care needs for older people and their relatives and carers.
Age UK is the UK’s largest charity working with and for older people.
The Alzheimer’s Society
The Alzheimer’s Society is a membership organisation working to improve the quality of life of people affected by dementia.
National Health Services
Health information and advice from the NHS.
Dementia Voice is responsible for the management and development of specialist care provision, research and training.
Care Professionals Benevolent Fund
The Care Professionals Benevolent Fund are a charitable organisation that support current, former and retired care professionals, by providing assistance to relieve financial hardship or sickness. They also provide advice and guidance on the availablity of support and links with debt counsellors.
Care in the UK: The costs you face
Useful resource on the BBC website about calculating care costs and the new cap.